Through the process of Clinical Governance, Vista Healthcare continuously improves the quality of its services by safeguarding high standards of care and creating an environment in which clinical excellence flourishes. It remains our ongoing commitment to focus on the individual values and opinions of our patients and to incorporate 'gold standards' in our service provision, which we underpin with the best available evidence.
Our Clinical Governance team of senior clinicians, non executive directors, professionals and managers have extensive experience in the public and private sectors. Together, we have created a safe, efficient service whilst working with patients, their families and friends and other professional agencies to develop a long-term, progressive and durable individualised care pathway.
Furthermore, our robust Clinical Audit tool is designed to ensure a high-quality improvement process. Through this, Vista Healthcare seeks to enhance patient care and outcomes, utilising our thorough, systematic review of our holistic care against clearly defined criteria and outcomes. We place the best interests of our patients at the centre of our progressive approach towards quality improvement and the implementation of change.
Quality
- Assure continuous quality improvement through a structured approach to clinical audit.
- Provide Person Centred programmes of treatment, rehabilitation and support.
- Ensure comprehensive assessment and risk monitoring by utilising validated tools.
- Ensure customer feedback and prompt response to complaints.
- Provide recovery, rehabilitation and treatment packaged based on best practice.
- Provide environments in which recovery is promoted.
Outcome Measurements & Reporting
- Focus upon positive treatment outcomes.
- Work to continuously improve individual experiences by monitoring progress and feedback.
- Continuously measure treatment outcomes in line with evidence based measures.
- Ensure individual pathways are outcome driven.
Risk Management
- A safe and appropriate environment.
- Staff with appropriate skills and knowledge.
- Individual treatment and care focused upon reducing risks and promoting recovery.
- Treatment programmes based on symptom/risk reduction and management.
Recovery Based Values
- People not services.
- Outcomes rather than symptoms.
- Facilitate strengths in all individuals.
- Educate and support.
- Foster partnerships and collaborations.
- Promote autonomy.
What you have achieved with J in the short time that he has been with you is amazing 
